Customer Introduction
Maisons Hospitality Australia, a premium hospitality services provider specialising in event spaces, catering and staffing for corporate functions, weddings and highend events, manages complex bookings across multiple venues and service lines. With disconnected tools and manual workflows limiting efficiency as the business scaled, the organisation partnered with Nubis IT Services to implement Salesforce Sales Cloud and Experience Cloud, creating an integrated platform that unifies enquiry management, proposal generation, booking coordination and customer self-service capabilities.
Enter Nubis
Maisons Hospitality partnered with Nubis IT Services to consolidate its operations under a unified Salesforce framework. The goal was to replace disconnected tools, automate booking workflows and deliver a premium self-service experience for specialist customers.
After assessing the operational requirements and customer experience priorities, Nubis implemented Salesforce Sales Cloud and Experience Cloud with integrations to Xero, Quotient and DocuSign as the comprehensive hospitality management platform:
Experience Cloud portal for premium customer self-service
Automated enquiry-to-booking workflow
Packaged offerings framework
Integrated proposal and contract management
Xero integration for financial automation
The Outcome
Maisons Hospitality transformed from disconnected tools and manual processes to a unified, automated platform. The Experience Cloud portal delivered a premium self-service experience for corporate clients while internal teams gained complete visibility from enquiry through invoicing with integrated workflows across sales, operations and finance.
REPLACED MONDAY.COM - Consolidated tools into single Salesforce platform
AUTOMATED WORKFLOWS - Enquiry-to-invoice process fully digitised and integrated
PREMIUM PORTAL - Self-service capabilities for high-value corporate clients
REAL-TIME VISIBILITY - Complete booking and financial transparency across teams
