Customer Introduction
Garuda Aerospace Pvt. Ltd., one of India's leading drone manufacturers and service providers, delivers cutting-edge solutions across agriculture, industrial inspection, delivery services, remote pilot training (RPTO) and after-sales support. As the organisation scaled rapidly across multiple business units, fragmented systems and manual tracking limited visibility. Garuda partnered with Nubis IT Services to implement Salesforce Sales Cloud, creating a unified platform that connects enquiry management, sales operations, training enrolments and service tracking across all four departments.
Enter Nubis
Garuda Aerospace partnered with Nubis IT Services to unify its customer lifecycle management across all four departments under a connected Salesforce framework. The goal was to create end-toend visibility from enquiry to service closure with real-time reporting for management.
After assessing the multi-departmental structure and operational requirements, Nubis implemented Salesforce Sales Cloud with custom workflows and departmental dashboards covering Agriculture, Industrial, RPTO and After-Sales divisions:
Unified lead and opportunity management
360-degree customer view
Department-specific dashboards and workflows
Automated service and renewal management
Executive dashboards and analytics
The Outcome
Garuda Aerospace transformed its departmental operations by connecting sales, training and service teams through a single, integrated platform. Multiple disconnected systems were replaced with unified workflows, enabling complete customer lifecycle visibility and improved collaboration across all four business units.
100% Sales pipeline visibility across all departments
30% Improvement in lead follow-up compliance through automation
25% FASTER - Response time for service requests with SLA tracking
IMPROVED FORECASTING - Enhanced accuracy through standardised pipeline stages
