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3–6 years of experience as a Business Analyst, preferably in a Salesforce environment.
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Strong understanding of CRM processes and business workflows across sales, service, or marketing.
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Ability to translate business needs into clear, actionable technical requirements.
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Salesforce Administrator or Business Analyst certification preferred.
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Excellent analytical thinking, communication, and stakeholder management skills.
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Experience working in Agile/Scrum methodology is a plus.
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Good communication skills.
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Work closely with stakeholders to gather, document, and analyze business requirements.
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Translate business needs into functional specifications and user stories.
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Collaborate with developers and administrators to design effective Salesforce solutions.
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Conduct system testing, validation, and user acceptance sessions.
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Identify process improvement opportunities and recommend best practices.
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Support change management, training, and post-implementation review.
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Maintain comprehensive documentation throughout the project lifecycle.
